This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make purchases, or interact with our services. By using our website and providing your information, you consent to the terms outlined in this policy.

1. Information We Collect:

a. Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details when you place an order. This information is necessary for order processing, delivery, and customer support.

b. Account Information: When you create an account on our website, we may collect and store your username, password, and other preferences. This enables a personalized shopping experience and allows you to easily access your order history and saved information.

c. Website Usage Information: We may collect non-personal information about your interactions with our website, such as the pages visited, products viewed, and the duration of your visit. This helps us improve our website functionality and enhance your overall experience.

d. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to gather information about your browsing behavior, preferences, and device information. This helps us provide a more personalized experience and enables certain website features.

2. Use of Collected Information:

a. Order Processing and Fulfillment: We use the information you provide to process and fulfill your orders, including shipping the products to your designated address within the estimated timeframe.

b. Communication and Customer Support: We may use your contact information to communicate with you regarding your orders, provide order updates, respond to your inquiries, and deliver customer support services.

c. Personalization and Marketing: With your consent, we may use your information to personalize your shopping experience, recommend products, and send promotional offers or newsletters. You can opt out of marketing communications at any time.

d. Website Improvement: We analyze non-personal information to understand how users interact with our website, identify areas for improvement, and enhance our website's performance, functionality, and security.

3. Information Disclosure:

a. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, delivering packages, or providing customer support. These service providers have access to your information solely for performing their designated tasks and are obligated to maintain its confidentiality.

b. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, respond to lawful requests, protect our rights, privacy, safety, or property, or in connection with a merger, acquisition, or sale of our business.

4. Data Security:

a. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the Internet or electronic storage method is 100% secure.

b. It is important to note that you are responsible for maintaining the confidentiality of your account credentials, and we strongly recommend using unique and secure passwords.

5. Children's Privacy:

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of any personal information collected from a child without parental consent, we will take immediate steps to delete it from our records.

6. Your Rights:

a. You have the right to access, correct, update, or delete your personal information. You can manage your account settings and preferences through your account dashboard or by contacting our customer support team.

b. You may opt out of receiving marketing communications from us by following the instructions provided in our emails or contacting our customer support.

7. Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us by email at info@gibonae.com.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. 

9. CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us via email at info@gibonae.com. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

10. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

11. Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

12. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

13. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

14. Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

 

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team.